Booking Terms & Conditions

Terms and Conditions 

These Terms and Conditions set forth the agreement between you and Inala Nature Tours upon booking any of our tours or related services. The document can be downloaded here. 

“Inala” or “we” means – Inala Nature Tours Limited.

By booking a tour or service with us, you acknowledge and agree to be bound by these Terms and Conditions.

We reserve the right to amend these Terms and Conditions at any time. However, the Terms and Conditions stated on your booking form shall apply to your tour or service, unless otherwise agreed in writing 

 Deposit & Payment 

• A deposit of 25% of the total tour or service cost is required at the time of booking. This deposit, together with a completed booking form, will secure your reservation. 

• The remaining balance must be paid in full no later than 90 days prior to the commencement of the tour or service.

• All payments are to be made in Australian Dollars (AUD). Payment in other currencies may be accepted by prior written agreement, and additional transfer or conversion fees may apply.

Cancellations & Refunds 

• Cancellation by the guest at any time after the deposit has been paid will result in the forfeiture of the full deposit. This policy reflects the administrative costs incurred by Inala in designing, coordinating, booking, and modifying tours, as well as any non-refundable deposits paid to suppliers on your behalf.

• If we can fill your place on the tour and recover the associated costs, we may, at our discretion, offer to apply a portion of your forfeited deposit toward a future tour booking. Such arrangements are considered on a case-by-case basis and are not guaranteed.

• Cancellations between 90-46 days prior to departure incur a cancellation fee of 50% of the tour cost. 

• Cancellations 45 days or less prior to departure incur a cancellation fee of 100% of the tour cost (i.e. no refund). 

• If Inala Nature Tours need to cancel a group tour, due to undersubscription, Inala will refund to you all payments made for the tour.

• No refunds will be issued for missed nights, activities, or services resulting from circumstances beyond the control of Inala Nature Tours, including but not limited to flight cancellations, adverse weather conditions, or other force majeure events. In such cases, Inala will make every reasonable effort to ensure the tour proceeds as close as possible to the original itinerary.

• No refund will be made for portions of your tour or travel services that you choose to opt out of, such as additional excursions or meals 
  
  

• No refund will be made if you are unable to provide a medical certificate when requested to do so. If requested, medical certificates must be provided no later than 6 months from the departure date.

We strongly recommend that all guests obtain comprehensive travel insurance to cover any financial losses resulting from cancellation, delays, medical emergencies, or other unforeseen circumstances. Travel insurance is mandatory for participation in all international tours operated by Inala. Proof of adequate coverage may be requested prior to departure.

Cancellations with short notice are difficult to re-book, due to the long lead time required to secure reservations. Additionally, significant administrative time and non-recoverable expenses are incurred in the planning and coordination of tours.

Responsibility 

• By participating in a tour or service provided by Inala, you agree to release, indemnify, and hold harmless Inala Nature Tours, their agents, servants, employees, shareholders, officers, directors, attorneys, and contractors.  

• Inala acts only as an agent for you in regard to travel, whether by railroad, motorcar, motorcoach, boat, aeroplane, or other means, and assumes no liability for injury, damage, loss, accident, delay, or irregularity caused by defect in such vehicles or for any reason whatsoever, including the acts, defaults, or bankruptcies of any company or person engaged in conveying you or in carrying out the arrangements of the tour.  

• Inala accepts no responsibility for losses or additional expenses due to delay or changes in air or other services, sickness, weather, strike, war, quarantine, pandemic or other causes outside our control.  The tour participant shall bear all such losses and expenses. Baggage is at owner's risk entirely. 

• Inala reserves the right to substitute accommodations with others of a comparable standard and to make alterations to the itinerary when deemed necessary, for any reason, including but not limited to operational requirements, safety concerns, or unforeseen circumstances..  

• Inala reserves the right to decline, to accept, or to retain any person as a member of any tour.  

• Participants should prepare for the tour by reading the detailed itinerary, the information bulletin, and any other pertinent material provided by Inala.  

• If you have questions about the physical requirements of a tour, contact our office for further information. Participants should be in appropriate health for the level of activity involved in the tour and if necessary, should consult a physician before undertaking a tour.  

• Each participant is responsible for bringing appropriate clothing and equipment, as recommended in the correspondence with Inala. 

• If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property or fauna, we are entitled, without prior notice, to terminate the tour of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made, and we will not pay any expenses or costs incurred as a result of the termination.   

• We cannot be held responsible for the actions or behaviour of other guests or individuals who have no connection with your booking arrangements or with us. 

Travel Insurance 

We offer a personalised service for our guests, who often make reservations with us well in advance. Cancellations with short notice are difficult to re-book because of the long lead time required to secure reservations.  In addition, considerable time and expense is incurred to Inala when designing, booking and altering or cancelling tours. 

• Tours within Australia 
  We strongly recommend that you arrange travel insurance when booking any length of trip, to cover you for any financial losses incurred for cancellation due to unforeseen circumstances. 

• International Tours 
  Comprehensive Travel Insurance is a requirement for all international tour participants. 

 Photo Release and Sharing  

By registering for and participating in this tour, you agree to grant to Inala permission to record through photography and/or video, pictures of your participation in the tour. You also agree that any or all the material photographed may be used, in any form, as part of any future publications, brochure, or other printed materials used to promote Inala and further that such use shall be without payment of fees, royalties, special credit or other compensation.